If something is not right, tell us.

How to complain

Email hello@orvia.org.uk with the subject “MIA Complaint”, or call 0330 043 3703. Tell us the service involved, what happened and what outcome you are seeking. Do not email highly sensitive archive files unless we have provided an appropriate route.

What happens next

We will acknowledge the complaint, preserve relevant records, identify who should review it and respond as soon as reasonably practicable. Where the complaint concerns privacy, safeguarding, disputed family authority or another high-consequence issue, we may pause the affected processing while it is reviewed.

Other rights

You may have statutory consumer rights and data-protection complaint routes that exist independently of this process.