Cancellation
How to cancel a MIA service.
This page explains the normal cancellation position for consumers buying the current MIA services online.
How to cancel
Email hello@orvia.org.uk and make it clear that you want to cancel. You do not have to use the model wording below.
If you ask us to start early
We will not treat payment alone as your request for MIA to begin work during the cancellation period. If you expressly request an early start and later cancel, you may have to pay a proportionate amount for the service supplied up to cancellation. If the service has been fully performed after your express request and acknowledgement, the cancellation right may end once full performance is complete.
Refunds
Where a cancellation right applies, refunds are handled in accordance with the applicable consumer rules. Any lawful deduction or proportionate charge for service already supplied will depend on the circumstances and whether you expressly requested an early start.
Model cancellation wording
To: ORVIA Oversight Ltd / MIA Memories
hello@orvia.org.uk
I give notice that I cancel my contract for the following MIA service:
Service: __________________________
Ordered on: _______________________
Name: ____________________________
Email: ___________________________
Date: ____________________________
Contact
ORVIA Oversight Ltd · 3rd Floor, 86–90 Paul Street, London EC2A 4NE · 0330 043 3703 · hello@orvia.org.uk